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Archive for the 'Tech Support' Category

LUNA Maintenance, June 11-15

LUNA will undergo routine maintenance from Monday, June 11th until Friday, June 15th. Access to LUNA image collections may be intermittent during this time.

Please consider using ARTstor for image access this week, and contact the VRC with any questions or concerns. Thank you for your patience.

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Citation Management Consultation

TECHB@R at Regenstein - Photo by Quinn Dombrowski

Do you need assistance with EndNote, Zotero, or RefWorks? Or would you like to learn more about how these citation managers can help make your research and writing process easier? Visit the TECHB@R during office hours for tips and advice on using EndNote, RefWorks, and Zotero. No appointment is necessary.

Spring office hours for citation management software at the Tech B@r will be from 3-5pm on Mondays (not available on April 9th). The TECHB@R is located on the first floor of the Regenstein Library (to the left of the reference desk, near the stairs). Additional technology training will be available throughout the quarter at the TECHB@R; watch the library’s event calendar for more details.

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LUNA Upgrade Complete

The LUNA system maintenance and upgrade is now complete. If you have any questions, please contact the VRC.

Thank you,

VRC Staff

 

 

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Trouble Viewing ARTstor Image Groups?

If you are experiencing difficulties seeing your image groups or folders in ARTstor, try clearing your browser cache and then reloading. ARTstor updated the digital library this morning, which caused this temporary problem. For instructions on clearing your cache, please click here.

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Connecting to the Internet On Campus

As a reminder, when computing on campus it’s always best to connect via Ethernet. Access to LUNA and other databases will be much faster when using a wired connection. If you must use a wireless connection, see IT Services hints for maximizing success using wi-fi.

If you are using the wireless network on campus and are experiencing difficulties, please contact IT Services with the day, time, location, and description of the problem. You may also consider the data rate of the airport on your laptop, and/or the router/modem hardware used at home. 802.11n provides the fastest connection. Click here for more information.

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Sharpening an Image in Photoshop

Do you have an image that is out-of-focus? The Sharpen tool in Photoshop can help!

Open the image in Photoshop. Zoom in (Select View from the menu and go to Actual Pixels for best results).

The image, at full view, looks especially blurry. It’s difficult to read the legend.

To sharpen, go to Filter > Sharpen, and select Sharpen.

As you can see, the edges are crisper and the legend is easier to read after sharpening. You can sharpen as many times as is necessary, but make sure that the image doesn’t begin to look pixelated. This is a sign of over-sharpening.

 

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Default Collections in LUNA

Are you getting strange results when searching in LUNA?

The VRC recently made some LUNA collections public (such as the Renaissance Society Archive). By default, LUNA searches these public collections first.

To change the default to search or browse all collections, always access LUNA from the VRC website or the link below:

https://luna.lib.uchicago.edu/luna/servlet/s/bdc26x

You can also change your user settings (including default collections) by following the directions here.

Please contact us with any questions!

 

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ARTstor OIV for Mac OS X 10.7 Lion Now Available

From ARTstor:

We are pleased to announce that a version of the OIV for Mac OS X 10.7 Lion is now ready and available for download through the ARTstor Digital Library.  To download this file, please log into the ARTstor Digital Library using your ARTstor registered user account.  In the ARTstor navigation bar at the top of the screen, please click Tools > Download offline presentation tool (OIV).  Select the radio button next to “OIV 3.1.2 for Mac (Java 6.x; Mac OSX 10.7),” and the download will commence.

University of Chicago users, please contact the VRC with any questions or comments. You may also contact ARTstor directly.

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ARTstor OIV Not Compatible with Mac OS 10.7 (Lion)

November 14, 2011 update:

ARTstor released a Lion-compatible version of OIV today. For more information please click here.

November 14, 2011 update:

Many thanks to ATV reader Charles Choi, founder of YummyMelon software, for sending us a workaround to run OIV on Mac OS X Lion. After a brief local test (thanks, Peter Leonard!), it does seems to work:

Hello –

I’m writing to you in letting you know of a workaround to get your OIV app to work on OS X 10.7 (Lion). The short of it is to get replace the file “JavaApplicationStub” within the app with the one existing on Lion as described in this link:

http://informagen.com/JarBundler/StubFile.html

Please refer this procedure list to one who is conversant with the Unix command line:

Run Terminal and change to the directory holding OIV.app
cd OIV.app/Contents/MacOS
rm JavaApplicationStub
cp /System/Library/Frameworks/JavaVM.framework/Resources/MacOS/JavaApplicationStub .

This procedure was successful in getting OIV.app to run on Lion. That said the app is not fully tested as that’s your responsibility. But in the interim, you can let your users know that this workaround exists.

Best regards –

-Charles Choi

Charles Y. Choi, Ph.D.
Founder – Yummy Melon Software LLC
charles.choi@yummymelon.com | http://www.yummymelon.com

 

Original Post:

ARTstor’s Offline Image Viewer (OIV) is not yet compatible with the newest Mac operating system, OS 10.7 (OS X Lion). From ARTstor:

At ARTstor we strive to make both the ARTstor Digital Library and the OIV compatible with as many different browsers and operating systems as possible. We are only able to begin the process of making the OIV compatible once a new operating system is released. We received OS X Lion when it was released to the public and have been working to make the OIV compatible with it.

Currently, we have a version of the OIV with our Quality Assurance testers but I am unable to provide a firm date for the release of the OS X Lion compatible version of the OIV. Please know that we are working to get a compatible version to our users as soon as possible.

For more information about ARTstor OIV system requirements, click here. University of Chicago community members who have questions or need suggestions for working around this problem should contact the VRC. Others should contact ARTstor directly.

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How Do I Unzip a Folder of Images?

You’ve downloaded a zipped folder of images from LUNA or Webshare – what now?

PC Computers

If you’ve ever had trouble unzipping a compressed folder of images on your computer, please see the following links for instructions on different PC platforms.

Windows XP

Windows 7

Windows Vista

Mac Computers

If you’re using a Mac running OS 10.5 or later, the pre-installed tool called Archive Utility will unzip folders and files by default. After downloading a zipped file or folder, you should see a dialog box that asks if you’d like to open with Archive Utility. Select OK.

The unzipped folder should then be available in your Downloads folder, or wherever you specify downloads to save.

If you are not prompted to open the folder with Archive Utility, try downloading and then double-clicking on the folder or file to unzip.

Please contact the VRC with any questions.

 

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